Member Services Rep Floater

Fitton Clubs•Springfield, OH

8d•Onsite

About The Position

The Member Services Representative (Floater) is the first point of contact for Planet Fitness members, prospective members, and guests. The role provides exceptional customer service and supports a positive “Judgement Free Zone®” experience through friendly and professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. This is an on-site, part-time hourly, non-exempt position requiring a minimum of 16 hours per month; weekly hours are not guaranteed. Bilingual English/Spanish applicants are encouraged to apply. The representative assists with membership inquiries and transactions, provides information about memberships and amenities, supports tours and sign-ups, and helps maintain a clean, comfortable, organized, and safe club. Employees must submit to a National Sex Offender Registry search, with continued employment contingent on a satisfactory background-check outcome. The employee must obtain and maintain CPR/AED certification and obtain tanning certification within the company-required timeframes.

Requirements

Must be at least 18 years old.
Must work on-site; the position is not remote.
Submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background-check outcome.
Obtain and maintain CPR/AED certification within required timeframes and maintain the physical ability to perform CPR/AED during a medical emergency.
Obtain tanning certification within the company-required timeframe.
Maintain an upbeat, professional, positive attitude and strong work ethic.
Be reliable, punctual, and dependable.
Interact with members and employees professionally, respectfully, and with a solutions-oriented approach.
Be committed to cleanliness and creating a positive member experience.
Learn and apply company cleaning practices, policies, and procedures.
Read and follow verbal and written instructions.
Commit to a minimum of 16 hours per month; weekly hours are not guaranteed.
Perform prolonged standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting up to 50 pounds as required.
Be able to operate assigned equipment and vehicles as needed and communicate verbally in person or by phone.
Have normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish.

Responsibilities

Greet members, prospective members, and guests in a friendly, professional manner.
Provide outstanding customer service and respond promptly and courteously to questions and concerns.
Assist members with account inquiries, account changes, and billing questions.
Explain Planet Fitness memberships, amenities, current specials, and upgrades, including Black Card membership.
Assist prospective members with club tours and sign-ups.
Meet or exceed membership and customer-service goals.
Check members into the club using the POS system.
Answer phones professionally and efficiently.
Accurately process new memberships, cancellations, and payments.
Follow assigned opening and closing procedures.
Notify the Assistant Manager or General Manager when issues arise.
Perform assigned cleaning duties and help maintain restrooms, locker rooms, workout areas, and other club spaces.
Return weights to the appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.