Member Services Rep Floater

Fitton Clubs•Mansfield, OH

4d•Onsite

About The Position

The Member Services Representative (Floater) is an on-site, part-time, hourly, non-exempt role and the first point of contact for members, prospective members, and guests. The representative provides friendly, professional customer service and helps create an exceptional “Judgement Free” member experience by answering questions, assisting with membership inquiries and transactions, and supporting a clean, comfortable, and welcoming club environment. Bilingual English/Spanish applicants are encouraged to apply. This role requires a minimum commitment of 16 hours per month, with no guaranteed weekly hours. Day and evening MSRs must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background-check outcome. Employees must obtain and maintain CPR/AED certification within company time frames and maintain the physical ability to perform CPR/AED in an emergency. Tanning certification must also be obtained within the required time frame. The work takes place indoors in a gym environment, with exposure to noise, dust, cleaning chemicals, and gym equipment. The role involves prolonged standing and walking, and may require frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting up to 50 pounds. Normal vision and hearing, with or without correction, are required. Reasonable ADA accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be at least 18 years old.
Must work on-site; the position is not remote.
Must commit to a minimum of 16 hours per month; weekly hours are not guaranteed.
Must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background-check outcome.
Must obtain and maintain CPR/AED certification within required time frames and maintain the physical ability to perform CPR/AED in an emergency.
Must obtain tanning certification within company-required time frames.
Upbeat, professional, and positive attitude, with a strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented in interactions with members and employees.
Commitment to cleanliness and a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Ability to perform the physical demands described for the role, including prolonged standing and walking and lifting up to 50 pounds.
Ability to perform CPR and operate equipment as needed.
Ability to communicate verbally in person and by phone to exchange information.
Normal vision and hearing, with or without correction.

Nice To Haves

Bilingual English/Spanish language skills; bilingual applicants are encouraged to apply.
High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and respond to member questions and concerns promptly and courteously.
Assist members with account inquiries, changes, and billing questions.
Explain Planet Fitness memberships and amenities, give prospective members tours, and assist with sign-ups.
Promote current membership specials and upgrades, including Black Card membership, and work toward membership and customer-service goals.
Check members into the club using its POS system and answer phones professionally and efficiently.
Process memberships, cancellations, and payments accurately.
Follow assigned opening and closing procedures.
Inform the Assistant Manager or General Manager when issues arise.
Perform assigned cleaning duties and help maintain clean restrooms, locker rooms, workout areas, and other club spaces.
Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.