Patient Service Representative (Merrillville (Floater))

Orthodontic Experts Management LLC•Merrillville, IN

2d•$19 - $20•Onsite

About The Position

Orthodontic Experts is seeking a Patient Service Representative to support patient care at its Merrillville clinic and other clinics as needed. The role provides a warm welcome to visitors, answers questions, manages the front desk and incoming calls, and provides general administrative support. When traveling to another clinic, the representative performs the duties and responsibilities of the role, including administrative tasks. The position is based at 7925 Taft St, Merrillville, IN 46410, with travel to Munster, Portage, and Homewood. The listed schedule is Monday through Wednesday, 8:45 a.m.–5:00 p.m.; Thursday and Friday, 6:45 a.m.–3:00 p.m.; two Saturdays per month; and two 9:45 a.m.–6:00 p.m. shifts per month. Pay is $19–$20 per hour.

Requirements

High school degree or GED equivalent.
3 years of customer service experience.
2 years of patient service experience.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
Excellent problem-solving and de-escalation skills.
Excellent written and verbal communication skills.

Responsibilities

Answer phone calls and listen to and return voicemails left on front office phones.
Check in new and existing patients and notify clinical staff when patients arrive.
Collect new-patient registration forms, medical history forms, and HIPAA privacy notices.
Check out patients, collect payments, and schedule their next appointments.
Answer questions and provide information to walk-in patients.
Keep the communication log up to date with necessary patient and parent communications.
Review the clinic's daily schedule for changes and check it in advance.
Fill open schedule spots with bondings, adjustments, or new-patient consultations at least two days in advance, and adjust clinic hours based on the schedule.
Review bonding approvals and verify that bondings are approved and active with insurance the day before and the day of appointments.
Understand and reiterate the cancellation policy to patients.
Print end-of-day reports.
Maintain cleanliness of the office and reception area.
Check and reply to office emails.
Reconcile collected payments against the report and check credit card transactions.
Call patients with outstanding balances.
Perform role duties, including administrative tasks, when traveling to another clinic.
Participate in marketing events.
Handle cash.
Perform other assigned tasks.

Benefits

Paid Patient Service Representative training.
Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
Medical, dental, vision, and life insurance.
Short-term disability.
Employee Assistance Program.
Health Savings Account.
Dependent Care Account.
401(k) and matching.
Paid time off.
Identity theft protection through LifeLock.
MetLaw.
Pet insurance.
Free and discounted orthodontic treatment.
Monthly bonuses.