Patient Services Floater

PathGroup•East Ridge, TN

About The Position

Under the direction of the area supervisor, the Patient Services Floater performs daily phlebotomy activities at Patient Service Centers (PSCs) or as an in-office Patient Service Technician (PST), accurately and on time. The role assists with coverage of client locations as needed and requires travel, including possible overnight stays. The position interacts professionally and courteously with clients, patients, and PathGroup personnel and performs forensic and clinical specimen collection and processing according to established practices and procedures. The role includes collecting, processing, documenting, and packaging specimens; entering and verifying patient, specimen, insurance, and billing information; completing clerical and recordkeeping tasks; maintaining safe and orderly facilities; and following laboratory procedures, company policies, and applicable regulatory and security requirements.

Requirements

High school diploma or GED; equivalent work experience of three years may be considered where permitted by state and laboratory guidelines.
One to three years of prior job-related experience required.
Reliable transportation and communication.
Proof of auto insurance.
Valid driver's license and at least one year of driving experience.
Fewer than three minor moving violation convictions within the previous three years.
Must be able to travel to client locations; overnight stays may be required.

Nice To Haves

Medical training as a medical assistant or paramedic.
Phlebotomy certification; required in Louisiana.
Three or more years of prior job-related experience preferred.

Responsibilities

Be ready to travel on short notice to client assignments within a designated region.
Greet customers appropriately and treat them courteously.
Ensure field patient service and PSC specimens are collected accurately and on time.
Collect specimens according to established procedures and explain venipuncture or other collection processes clearly and courteously, helping reduce patient anxiety.
Dispose of blood, other biohazard materials, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions in Pathconnect and/or other PathGroup computer applications.
Enter patient, specimen, insurance, and billing information accurately; communicate with clients to confirm handwritten orders, verify tests, and obtain billing details.
Research test and client information using the laboratory computer system.
Match laboratory requisition forms to specimen tubes; label, centrifuge, split, and freeze specimens as required.
Package, store, and prepare specimens for transport according to temperature, container, labeling, and protocol requirements to maintain specimen integrity.
Maintain required records, documentation, daily records, and PSC/IOPST patient service logs.
Assist with compiling monthly statistics and data.
Perform clerical duties such as filing, faxing, preparing mail, and electronic data entry.
Approve time in the attendance software by noon on the Monday following the pay period and submit accurate expense and travel logs as directed.
Demonstrate organizational commitment and adhere to grooming, dress code, and lab coat policies.
Use time appropriately and manage fluctuating patient flow.
Maintain courteous and professional interactions with clients, patients, and coworkers, supporting a cooperative working environment.
Answer telephone calls in a friendly and helpful manner using the company name and self-identification.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader.
Contribute to a positive work climate and team effort.
Keep facilities neat, clean, and in good repair, and report repair or maintenance needs.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment, follow laboratory safety precautions, and adhere to procedure manuals.
Perform responsibilities in alignment with industry security practices and regulatory guidelines to protect protected health information and other sensitive company data.
Follow the Corporate Compliance Program and corporate policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.