Patient Service Representative (Arlington Heights) (Floater)
About The Position
Orthodontic Experts is a rapidly growing, patient-centered orthodontic organization with more than 30 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis. The organization emphasizes accountability, continuous improvement, inclusion, integrity, respect, teamwork, and transparency. The Patient Service Representative welcomes visitors, provides information and assistance, answers incoming calls, manages the front desk, and provides general administrative support. The role may require travel to other clinics, where the representative performs the duties and administrative responsibilities of the position. The representative also participates in marketing events and handles cash. The schedule is Monday through Wednesday, 8:45 a.m.–5:00 p.m.; Thursday and Friday, 6:45 a.m.–3:00 p.m.; two Saturdays per month; and two 9:45 a.m.–6:00 p.m. shifts per month. Pay is $19.00–$20.00 per hour. Travel coverage may be needed at the Glendale Heights, Mundelein, Algonquin, and DeKalb clinics.
Requirements
- High school degree or GED equivalent.
- Three years of customer service experience.
- Two years of patient service experience.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
- Excellent problem-solving and de-escalation skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Bilingual in Spanish.
Responsibilities
- Answer phone calls and listen to and return voicemails left on front-office phones.
- Check in new and returning patients and notify clinical staff when patients arrive.
- Collect new-patient information, including registration forms, medical history forms, and HIPAA privacy notices.
- Check out patients, collect payments, and schedule their next appointments.
- Answer questions and provide information to walk-in patients.
- Keep the communication log current with necessary patient and parent communications.
- Review the clinic’s daily schedule for changes and check it in advance.
- Fill open schedule slots with bondings, adjustments, or new-patient consultations at least two days ahead and adjust clinic hours based on the schedule.
- Review bonding approvals and confirm bondings are approved and active with insurance the day before and the day of appointments.
- Understand and reiterate the cancellation policy to patients.
- Print end-of-day reports.
- Maintain cleanliness in the office and reception area.
- Check and reply to office emails.
- Reconcile collected payments against reports and check credit card transactions.
- Call patients with outstanding balances.
- When traveling to another clinic, perform all duties and responsibilities of the role, including administrative tasks.
- Participate in marketing events.
- Handle cash.
- Perform other tasks as assigned.
Benefits
- Paid Patient Service Representative training.
- Travel pay when traveling to sister clinics more than 15 miles from the base clinic.
- Medical, dental, vision, and life insurance.
- Short-term disability.
- Employee Assistance Program.
- Health Savings Account.
- Dependent Care Account.
- 401(k) and matching.
- Paid time off.
- Identity theft protection through LifeLock.
- MetLaw.
- Pet insurance.
- Free and discounted orthodontic treatment.
- Monthly bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
