Patient Services Floater

PathGroup•Chattanooga, TN

15h

About The Position

Under the direction of the area supervisor, the Patient Services Floater performs daily phlebotomy activities at Patient Service Centers (PSCs) or in-office Patient Service Technician (PST) locations accurately and on time. The role assists with coverage of client locations as needed and requires travel, including possible overnight stays. The floater interacts professionally and courteously with clients, patients, and PathGroup personnel and performs forensic and clinical specimen collection and processing according to established practices and procedures.

Requirements

High school diploma or GED; equivalent work experience of 3 years may be considered if permitted by state and laboratory guidelines.
1–3 years of prior job-related experience required.
Reliable transportation and communication.
Proof of auto insurance.
Valid driver’s license and at least 1 year of driving experience.
Fewer than 3 minor moving violation convictions within the previous 3 years.
Phlebotomy certification is required in Louisiana.

Nice To Haves

Medical training as a medical assistant or paramedic.
Phlebotomy certification, except where required in Louisiana.
3 or more years of prior job-related experience.

Responsibilities

Travel to client assignments within a designated region, including on short notice, and provide coverage as needed.
Greet customers and treat patients, clients, and coworkers courteously and professionally.
Collect field patient service and PSC specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen collection processes clearly and courteously, and help reduce patient anxiety by maintaining a calm environment.
Dispose of blood, biohazard fluids or tissue, and contaminated sharps in accordance with applicable laws, standards, and policies.
Complete requisitions accurately in Pathconnect and other PathGroup computer applications; enter patient, specimen, insurance, and billing information.
Communicate with clients to confirm handwritten orders, verify tests ordered, and obtain accurate billing information, including diagnosis codes and UPIN information.
Research test and client information using the laboratory computer system and match requisition forms to specimen tubes.
Label, centrifuge, split, freeze, package, and store specimens as required; use appropriate containers, temperatures, labeling, and transport procedures to maintain specimen integrity.
Demonstrate proficiency in specimen collection and processing methods and maintain required records, documentation, patient service logs, and statistics.
Perform clerical duties such as filing, faxing, preparing mail, and electronic data entry.
Approve time in the attendance software by noon on the Monday following the end of the pay period, and submit accurate expense and travel logs on Monday for the prior week or as directed.
Follow company grooming, dress, and lab coat policies; use time appropriately and manage fluctuating patient flow.
Answer telephone calls in a friendly and helpful manner using the company name, self-identification, and a helpful statement.
Work independently, communicate pertinent issues to a supervisor, manager, or group leader, and contribute to a cooperative working environment.
Help keep facilities neat, clean, and in good repair; report maintenance needs, assist with periodic inventory counts, and report shortages or problems.
Use appropriate personal protective equipment, follow laboratory safety precautions and procedure manuals, and protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Comply with the Corporate Compliance Program and corporate policies, including Privacy and Security policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.