Patient Services Representative

Defy Medical • Tampa, FL

3d

About The Position

Defy Medical is a concierge medical clinic based in Tampa that also provides telehealth services throughout the country. The clinic offers specialized and individualized preventative and restorative therapies and is committed to improving patients’ lives while maintaining a high level of care.

The Patient Services Representative is part of the Patient Services Team, which plays a pivotal role in the patient care plan. The representative guides patients through patience, integrity, education, and understanding. The role is suited to an outgoing person who enjoys helping people, can learn computer programs quickly, and demonstrates multitasking, communication, critical-thinking, and customer-service skills. Applicants must be Florida residents.

The stated shift is Monday through Friday, 10:45 a.m. to 7:30 p.m. Compensation is $17.50 per hour and is not negotiable. Benefits are subject to change at any time.

Requirements

• High school diploma.
• Ability to use active listening and problem-solving skills to provide exceptional customer service.
• Excellent interpersonal relationship skills and ability to work with individuals at all levels.
• Excellent written and verbal communication skills, including phone and email etiquette.
• Ability to learn and use multiple computer programs effectively.
• Ability to prioritize and multitask.
• Must be a Florida resident.

Nice To Haves

• At least one year of healthcare experience is preferred.
• An associate degree in healthcare is preferred.

Responsibilities

• Communicate with clients, medical assistants, and nurses within the organization.
• Maintain client and employee privacy in accordance with HIPAA regulations.
• Explain treatment procedures to patients and provide follow-up education.
• Answer the multi-line phone system, schedule appointments, or direct calls to the appropriate department.
• Answer a high volume of incoming calls.
• Check voicemails and return customer calls.
• Maintain daily email communication with patients, vendors, and coworkers.
• Organize and maintain the cleanliness of working areas, supplies, and equipment.
• Provide customer service, apply problem-solving skills to client complaints, and follow up to ensure satisfaction.

Benefits

• PTO
• Paid holidays
• Medical insurance
• Dental insurance
• Health insurance
• Employee discount on services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED