Patient Services Representative

Sauk Prairie Healthcare•Prairie du Sac, WI

26d•Onsite

About The Position

The Patient Services Representative greets and directs patients, visitors, and vendors; registers patients for inpatient and outpatient services; and answers a multiline telephone. Registration may be completed by telephone before a visit or in person in a hospital or clinic. The role is part-time at 0.6375 FTE (51 hours per pay period) and is based at the hospital campus. The schedule is every Monday and Tuesday, every other Wednesday from 5:00 a.m. to 1:00 p.m., and every other Saturday and Sunday from 7:00 a.m. to 2:00 p.m. The position includes a minimum of two holidays per calendar year, with no on-call requirements. The role handles patient registration and demographic and insurance verification, supports communication access, processes forms and payments, and operates the switchboard and overhead paging system. It also performs a range of front-office and administrative tasks, including scanning, distributing faxes, directing visitors, and monitoring office equipment.

Requirements

Patient Access Specialist Certification within one year of employment for employees hired after January 1, 2020; certification is provided by the employer.

Nice To Haves

High school diploma or equivalent.
Three to six months of previous customer service experience.
Previous healthcare experience, including medical terminology and cash handling.

Responsibilities

Greet and direct patients, visitors, and vendors, and maintain the visitor and vendor log.
Verify and accurately enter patient demographic information in person or by telephone, including verifying insurance plans and eligibility at each patient visit in hospital and clinic settings.
Identify patients’ communication needs, contact an interpreter when necessary, and maintain the iPad checkout process.
Complete forms, obtain signatures, and scan documents into patient records, including Consent for Treatment and Important Message from Medicare forms.
Collect copays, deductibles, and self-pay balances where permissible, accepting cash, checks, and credit card payments.
Document and reconcile payments collected at the end of the shift and send cash payments to the Billing Department.
Answer a multiline computer-based switchboard telephone, respond to inquiries, direct callers, or take and communicate messages appropriately.
Regulate overhead paging and act as the control center for codes and emergencies, including weather warnings and bomb threats.
Scan documents, order supplies, distribute faxes, direct patients and visitors, screen salespeople, sign for packages, reserve meeting rooms electronically, and monitor office machinery maintenance and upkeep.
Perform other duties as assigned.