Patient Services Representative, Psychiatry, Full time, First Shift

UC Health • Cincinnati, OH

13h

About The Position

The Patient Services Representative serves as the main point of contact for patients as they enter, leave, or request assistance within UC Health facilities. The role provides attentive customer service and ensures that each patient interaction is handled with care. It includes front-office support, patient registration and insurance coordination, pre-registration and authorization work, and clinical coordination.

Requirements

• High school diploma or GED.
• 0–6 months of equivalent experience.

Nice To Haves

• Associate's degree.
• 1–2 years of equivalent experience.

Responsibilities

• Communicate appropriately with patients and families, provide clear treatment instructions, involve family or guardians in care as appropriate, and respond to behavioral health concerns and differing psychological, religious, or cultural needs.
• Identify patients’ physical limitations and deploy interventions when necessary; recognize possible abuse or neglect and respond appropriately.
• Greet patients warmly, answer questions, coordinate same-day scheduling changes, help patients find destinations, arrange transportation when needed, and check that lobby patients are receiving assistance.
• Answer and direct telephone calls, follow HIPAA policies and guidelines, and reconcile visits at the end of the day.
• Verify patient benefits with external groups and certify or recertify procedural services; obtain authorizations for scheduled and unscheduled high-dollar outpatient procedures, follow up on missing information or account problems, and perform pre-authorizations and pre-certifications when needed.
• Collect and verify patient demographic and registration information, assist with MyChart enrollment, collect copayments, and follow the standard consent workflow.
• Update insurance information, complete Medicare Secondary Payer questionnaires for appropriate patients, and ensure insurance information is complete for billing and compliance.
• Assist with referral and work questions, pre-visit planning and preparation, scheduling, medical record management, and reminder calls as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED