Certified Medical Assistant, Psychiatry, Full Time, First Shift

UC Health•Cincinnati, OH

About The Position

UC Health is seeking a Certified Medical Assistant to work as an integral member of the clinical office team, performing administrative and clinical duties for a specific patient population. The role obtains patient intake information, performs tasks and treatments delegated by licensed personnel, provides direct patient care as needed, and schedules physician-ordered tests and procedures. It also provides limited patient education and instructions related to those tests and procedures. The Medical Assistant contributes to age-appropriate care, collects vital signs, EKGs, laboratory specimens, and other information needed for patient evaluation, and assists providers with documentation in the Electronic Medical Record. The role supports clinic operations by maintaining examination rooms and equipment, responding to routine patient calls, coordinating ancillary services, and completing administrative tasks. The position requires protecting confidential patient information, following safety and legal requirements, and maintaining professional interactions with patients, staff, physicians, and management.

Requirements

High school diploma and graduation from a medical assistant program.
Certified or Registered Medical Assistant credential from AAMA, NHA, NCCT, NAHP, ARMA, or AMT.
Excellent written and verbal communication skills, including the ability to communicate clearly with patients of all education levels.
Ability to react calmly and effectively in emergency situations.
Ability to work without close supervision and set priorities.
Ability to manage multiple tasks and meet deadlines.
Ability to use electronic health record software.

Nice To Haves

Seven to eleven months of equivalent experience preferred.

Responsibilities

Communicate appropriately with patients and families, taking account of population needs and growth and development milestones.
Give patients and families clear treatment instructions and involve family members or guardians in assessment, initial treatment, and continuing care.
Identify patient physical limitations and use interventions as needed; recognize and respond appropriately to behavioral health concerns and differing psychological, religious, or cultural needs.
Perform treatments, administer medication, or operate equipment safely; recognize and respond to signs or symptoms of abuse or neglect.
Assist with age-appropriate care and provide direct patient care as part of the clinical team.
Obtain vital signs, EKGs, laboratory specimens, and other information required for patient evaluation, using Medical Assistant competencies and universal precautions.
Assist providers with documentation by preparing notes, orders, and prescriptions in the Electronic Medical Record for provider review, editing, and signature.
Prepare and maintain the clinic area, including cleaning and stocking examination rooms, setting up and securing computer equipment, and maintaining diagnostic equipment.
Return routine patient telephone calls, such as prescription refill or medication pre-certification calls, as directed, and document actions in a timely and appropriate manner.
Coordinate diagnostic testing and imaging, hospital procedures or admissions, additional patient visits, and acquisition of relevant medical records.
Maintain a positive, professional, and cooperative demeanor with patients, staff, physicians, and management.
Maintain a safe, secure, and healthy work environment by following applicable standards, procedures, and legal regulations.
Protect patient confidence and keep patient care information confidential; understand and follow the legal responsibilities and requirements of the Medical Assistant role.
Seek knowledge and understanding of quality measures and patient experience.
Perform administrative duties, including using computer applications, answering telephones, greeting patients, updating and filing medical records, coding and completing insurance forms, scheduling appointments, arranging hospital admissions and laboratory services, and handling correspondence, billing, and bookkeeping.