Certified Medical Assistant, Psychiatry, Full Time, First Shift

UC Health•Cincinnati, OH

About The Position

The Certified Medical Assistant functions as an integral member of the clinical office team, performing administrative and clinical duties. The role obtains intake information for a specific patient population, performs tasks and treatments delegated by licensed personnel, and provides direct patient care as required. It also schedules tests and procedures ordered by physicians and provides limited patient education and instructions related to those services. The position supports age-appropriate care and helps providers document notes, orders, and prescriptions in the electronic medical record for provider review and signature. It also coordinates ancillary services, maintains clinic rooms and equipment, handles routine patient calls, and performs administrative office tasks. The role is expected to maintain patient confidentiality, follow safety and legal requirements, and communicate professionally with patients, staff, physicians, and management.

Requirements

High school diploma and graduation from a medical assistant program.
Certification or registration as a Medical Assistant through AAMA, NHA, NCCT, NAHP, ARMA, or AMT.
Excellent written and verbal communication skills.
Ability to communicate clearly with patients of all education levels.
Ability to react calmly and effectively in emergency situations.
Ability to work without close supervision and set priorities.
Ability to manage multiple tasks and meet deadlines.
Ability to use electronic health record software.

Nice To Haves

Seven to eleven months of equivalent experience preferred.

Responsibilities

Communicate appropriately with the patient population, provide clear treatment instructions, involve families or guardians in care as appropriate, and respond to behavioral health concerns, physical limitations, cultural or religious needs, and signs of abuse or neglect.
Assist with age-appropriate care and provide direct patient care as part of the clinical team.
Obtain vital signs, EKGs, laboratory specimens, and other information needed for patient evaluation, using universal precautions.
Set up notes, orders, and prescriptions in the electronic medical record for provider review, editing, and signature.
Prepare and maintain clinic areas, including cleaning and stocking examination rooms, setting up and securing computer equipment, and maintaining diagnostic equipment.
Return routine patient telephone calls, such as calls about prescription refills or medication pre-certification, and document actions in a timely and appropriate manner.
Coordinate diagnostic testing and imaging, hospital procedures or admissions, additional patient visits, and acquisition of pertinent medical records.
Maintain a positive, professional, and cooperative demeanor with patients, staff, physicians, and management.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
Protect confidential patient care information and comply with the legal responsibilities and requirements of the medical assistant role.
Seek knowledge and understanding of quality measures and patient experience.
Perform administrative tasks, including using computer applications, answering telephones, greeting patients, updating and filing medical records, coding and completing insurance forms, scheduling appointments, arranging hospital admissions and laboratory services, and handling correspondence, billing, and bookkeeping.