Patient Services Representative, Psychiatry, Full time, First Shift

UC Health • Cincinnati, OH

18h

About The Position

The Patient Services Representative serves as the main point of contact for patients entering, leaving, or requesting assistance at UC Health facilities. The representative provides considerate customer service and helps ensure patient interactions are handled with care.

The role supports front-office operations, including greeting and directing patients, answering questions and calls, coordinating scheduling changes and transportation, and reconciling visits at the end of the day. It also carries out pre-registration and registration activities, such as verifying benefits, obtaining authorizations, collecting demographic and insurance information, assisting with MyChart enrollment, collecting copayments, and following consent workflows.

The representative coordinates insurance updates and supports billing and compliance requirements. Clinical coordination duties include assisting with referrals, work questions, pre-visit planning, scheduling, medical record management, and reminder calls. The position also requires appropriate communication with patients and families, attention to individual needs, and safe and responsive handling of behavioral health concerns and other patient-care situations.

Requirements

• High school diploma or GED.
• 0–6 months of equivalent experience.
• Ability to communicate appropriately with patients and families and respond to varied patient needs.
• Adherence to HIPAA policies and guidelines.

Nice To Haves

• Associate's degree.
• 1–2 years of equivalent experience.

Responsibilities

• Communicate appropriately with patients and families, provide clear treatment instructions, and involve family or guardians in assessment and ongoing care as appropriate.
• Recognize patients’ physical limitations, behavioral health concerns, psychological needs, and religious or cultural needs, and respond appropriately.
• Perform treatments, administer medication, or operate equipment safely when required; recognize and respond to signs or symptoms of abuse or neglect.
• Greet patients warmly, answer questions, coordinate day-of scheduling changes, help patients find destinations, and arrange transportation when needed.
• Round the lobby to ensure patients are being assisted, answer and direct telephone calls, follow HIPAA policies, and complete end-of-day visit reconciliation.
• Verify patient benefits and certify or recertify procedural services; obtain required authorizations and pre-authorizations, and follow up on missing data or account problems.
• Collect and verify patient demographic and registration information, assist with MyChart enrollment, collect copayments, and follow the standard consent workflow.
• Update or add insurance information, complete Medicare Secondary Payer questionnaires when appropriate, and ensure insurance information is complete for billing and compliance.
• Assist with referrals and work questions, pre-visit planning and preparation, scheduling, medical record management, and patient reminder calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED