Certified Medical Assistant, Orthopaedics, Fulltime, First Shift

UC Health•West Chester Township, OH

About The Position

At UC Health, Certified Medical Assistants are an integral part of the clinical office staff and perform administrative and clinical duties. The role obtains intake information for a specific patient population, performs tasks and treatments delegated by licensed personnel, and provides direct patient care as required. The Medical Assistant schedules physician-ordered tests and procedures and provides limited patient education and instructions related to them. The position also supports age-appropriate care, patient documentation, clinic operations, and coordination of ancillary services.

Requirements

High school diploma.
Graduation from a medical assistant program.
Certified or Registered Medical Assistant credential from AAMA, NHA, NCCT, NAHP, ARMA, or AMT.
Excellent written and verbal communication skills.
Ability to communicate clearly with patients of all education levels.
Ability to react calmly and effectively in emergency situations.
Ability to work without close supervision and set priorities.
Ability to manage multiple tasks and meet deadlines.
Ability to use electronic health record software.

Nice To Haves

Seven to eleven months of equivalent experience preferred.

Responsibilities

Communicate appropriately with patients and families based on the population served, including providing clear treatment instructions and involving family or guardians in assessment and care.
Recognize patient physical limitations, behavioral health concerns, and needs related to psychological, religious, or cultural factors, and respond appropriately.
Perform treatments, administer medication, and operate equipment safely; recognize and respond to signs or symptoms of abuse or neglect.
Assist with age-appropriate care for the patient population, including direct patient care as part of the clinical team.
Obtain vital signs, EKGs, laboratory specimens, and other information needed for patient evaluation, following Medical Assistant competencies and universal precautions.
Set up notes, orders, and prescriptions in the Electronic Medical Record for provider review, editing, and signature.
Prepare and maintain the clinic area, including cleaning and stocking examination rooms, setting up and securing laptop equipment, and maintaining diagnostic equipment.
Return routine patient telephone calls, including calls about prescription refills or medication pre-certification, as directed, and document actions promptly and appropriately in the Electronic Medical Record.
Coordinate diagnostic testing and imaging, hospital procedures or admissions, additional patient visits, and acquisition of pertinent medical records.
Maintain a positive, professional, and cooperative demeanor with patients, staff, physicians, and management.
Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
Protect confidential patient care information and understand and follow the legal responsibilities and requirements of the Medical Assistant role.
Develop knowledge and understanding of quality measures and patient experience.
Perform administrative duties, including using computer applications, answering telephones, greeting patients, updating and filing medical records, coding and completing insurance forms, scheduling appointments, arranging hospital admissions and laboratory services, and handling correspondence, billing, and bookkeeping.