Patient Services Representative, Psychiatry, Full time, First Shift
About The Position
At UC Health, the Patient Services Representative is the main point of contact for patients as they enter, leave, or request assistance within the facilities. The representative provides attentive customer service and ensures patient interactions are handled with care. The role supports front-office operations, patient registration and pre-registration, insurance coordination, and clinical coordination. It calls for population-appropriate communication, awareness of patient development and needs, and appropriate responses to physical limitations, behavioral health concerns, and cultural or religious needs.
Requirements
- High school diploma or GED.
- 0–6 months of equivalent experience.
Nice To Haves
- Associate's degree.
- 1–2 years of equivalent experience.
Responsibilities
- Engage in population-appropriate communication and provide patients and families with clear treatment instructions.
- Involve family or guardians in patient assessment, initial treatment, and continuing care.
- Identify patient physical limitations and provide interventions when necessary.
- Recognize and respond appropriately to behavioral health problems and signs or symptoms of abuse or neglect.
- Perform treatments, administer medication, or operate equipment safely.
- Greet patients warmly, answer questions, assist patients in finding destinations, and ensure lobby patients receive assistance.
- Coordinate same-day scheduling changes and contact transportation services when needed.
- Answer and direct telephone calls, follow HIPAA policies, and reconcile visits at the end of the day.
- Verify patient benefits and certify or recertify procedural services; obtain and follow up on authorizations and missing information for outpatient procedures.
- Collect and verify patient registration and demographic information, assist with MyChart enrollment, collect copayments, and follow consenting workflows.
- Update insurance information, complete applicable Medicare Secondary Payer questionnaires, and ensure insurance billing and compliance information is complete.
- Assist with referrals and work questions, pre-visit planning, scheduling, medical record management, and reminder calls.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
