Patient Services Representative, Internal Medicine, Full Time, First Shift

UC Health•Cincinnati, OH

3d•Onsite

About The Position

The Patient Services Representative serves as the main point of contact for patients as they enter, leave, or request assistance at UC Health facilities. The role provides attentive customer service and supports front-office operations, patient registration, insurance coordination, and clinical coordination. The position is in Internal Medicine and is full time on the first shift.

Requirements

High school diploma or GED.
0–6 months of equivalent experience.
Knowledge of growth and development milestones and tasks.
Ability to handle patient interactions with care and respond appropriately to patients’ varied needs.
Ability to follow HIPAA policies and guidelines.

Nice To Haves

Associate’s degree.
1–2 years of equivalent experience.

Responsibilities

Communicate with patients in a population-appropriate manner and provide clear treatment instructions to patients and families.
Involve family members or guardians in assessment, initial treatment, and continuing care as appropriate.
Identify patients’ physical limitations and provide interventions when needed; respond appropriately to behavioral health concerns and needs related to psychological, religious, or cultural factors.
Perform treatments, administer medication, or operate equipment safely, and recognize and respond to signs or symptoms of abuse or neglect.
Greet patients warmly, answer questions, assist them in locating destinations, coordinate same-day scheduling changes, and contact transportation services when needed.
Round through the lobby to ensure patients are being assisted, answer and direct telephone calls, follow HIPAA policies, and reconcile visits at the end of the day.
Verify patient benefits with external groups and certify or recertify procedural services; obtain required authorizations and pre-authorizations, and follow up on missing information or account issues.
Collect demographic information from new patients and ensure registration information is complete and accurate.
Assist patients with MyChart enrollment, collect co-payments, and follow the standard consenting workflow.
Update insurance information, complete Medicare Secondary Payer questionnaires when appropriate, and ensure insurance information is complete for billing and compliance.
Assist with referrals and work questions, pre-visit planning and preparation, scheduling, and medical record management; make reminder calls as needed.