Patient Services Representative II, Internal Medicine

Sutter Health•Los Gatos, CA

1d•$32 - $45

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates electronic health records. It facilitates intake procedures, including completion of healthcare and insurance forms and collection of payments for services. The representative builds patient, family, support-group, and provider confidence through effective communication and competent job performance, while following applicable regulations, codes, policies, and procedures to protect privacy and safety. The role may also perform specific additional tasks and/or orient other staff to the department. This is a regular, full-time, non-exempt position with 8-hour day shifts, Monday through Friday, generally from 8:45 a.m. to 5:45 p.m. Weekend work may be needed, and the schedule is subject to change. The position is based with PAMF-Palo Alto Medical Foundation CAD. The pay range is $32.16 to $45.02 per hour; the range may vary by work location, and starting pay considers factors such as experience, education, skills, training, and organizational needs. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret information and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Time-management and organizational skills, including the ability to prioritize work and meet deadlines within standardized policies and procedures.
General knowledge of computer applications such as Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to work independently and as part of a team, manage multiple tasks, and work in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update electronic health records.
Facilitate intake procedures, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect patient privacy and safety.
Ensure the privacy of each patient's Protected Health Information (PHI).
May perform specific additional tasks and/or orient other staff to the department.