Patient Services Representative - Wyomissing Internal Medicine

Tower Health • Wyomissing, PA

5d

About The Position

The Patient Services Representative provides patient registration, scheduling, customer service, and clerical support for Wyomissing Internal Medicine. Duties include accepting, recording, and verifying insurance information; processing preauthorization requests; collecting copays and account balance payments; scanning documents into the EMR; and completing other administrative tasks that support efficient departmental operations. The representative is expected to interact with patients, families, the community, vendors, coworkers, and physicians in a friendly, courteous, helpful, and considerate manner. Other responsibilities may be assigned and must be completed accurately and on time.

Requirements

• High school diploma or GED, or relevant experience may be considered in lieu of education.
• Complete and maintain competencies and trainings required for the role.
• BLS certification, based on department.
• Computer skills, including use and navigation.
• Customer service skills.
• Detail oriented.
• Excellent communication skills.
• Excellent interpersonal skills.
• General clerical skills.
• Medical terminology.
• Microsoft Office applications.
• Multi-line telephone operational skills.
• Multitasking skills.
• Organizational skills.

Responsibilities

• Register and schedule patients.
• Provide customer service and clerical support.
• Accept, record, and verify insurance information.
• Process preauthorization requests.
• Collect copays and account balance payments.
• Scan documents into the EMR.
• Complete other administrative tasks and assigned responsibilities accurately and on time.
• Communicate with patients, families, the community, vendors, coworkers, and physicians in a friendly, courteous, helpful, and considerate manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED