Patient Services Representative (PSR) - Crossridge Internal Medicine
About The Position
The Patient Services Representative is the first line of quality service for patients and the community and serves as the primary point of contact between patients and physician practices. The role processes patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position includes processing patients for appointments, handling calls, maintaining patient flow, collecting payments, arranging referrals and follow-up services, securing authorizations when applicable, and maintaining charts and records according to office policy. The role also supports prescription-benefit verification and refers patients to financial counselors when needed.
Requirements
- High school diploma or GED.
- Prior experience in patient registration or healthcare is preferred.
Nice To Haves
- Prior experience in patient registration or healthcare.
Responsibilities
- Serve as the primary point of contact between patients and physician practices.
- Greet patients and community members respectfully and provide strong communication and customer service.
- Answer and route internal and external calls; schedule patients and enter scheduling information accurately and promptly.
- Process patients as they arrive for appointments.
- Troubleshoot and promptly resolve problems to maintain patient flow, and immediately inform a supervisor of department or patient issues.
- Process admission paperwork and basic insurance verification; secure, complete, and verify patient demographic and insurance information, and correct registration errors.
- Record lobby wait-time indicators.
- Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
- Enter charges for external services, such as nursing homes, as needed.
- Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other services.
- Assist patients with online scheduling and MyChart as needed.
- Help patients obtain referrals for follow-up services and record referrals on the referral/consults tracking tool.
- Obtain or assist in obtaining authorizations and pre-certifications, when applicable, for procedures scheduled through the physician practice.
- Pull patient charts as needed, file and maintain information according to office policy, and route charts to clinical staff as indicated.
- Verify prescription benefits in the electronic health record according to protocol.
- Refer patients to financial counselors when additional counseling or payment arrangements are needed, and complete accounts in revenue cycle software.
- Occasionally cover other physician practice locations as needed.
- Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.
Benefits
- Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
- Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
- Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
- Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
