Patient Services Representative (PSR) - Doctor's Family Medicine

Bon Secours Mercy Health•Greer, SC

About The Position

The Patient Services Representative is the first point of quality service for patients and the community at Doctor's Family Medicine. The role handles patient registration, verifies demographic and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. The position also supports patient flow and administrative operations, including processing arrivals, handling calls, collecting payments, coordinating referrals and follow-up services, assisting with authorizations and pre-certifications, maintaining patient charts, and completing related revenue-cycle tasks. Other job-related duties may be assigned by the supervisor, subject to reasonable accommodation.

Requirements

High school diploma or GED.
Prior experience in patient registration or healthcare is preferred.

Nice To Haves

Prior experience in patient registration or healthcare.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide strong communication and customer service.
Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly in the computer system.
Process patients as they arrive for appointments.
Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform the supervisor of department or patient issues.
Process admission paperwork and perform basic insurance verification; obtain, complete, and verify patient demographic and insurance information during registration and correct registration errors as needed.
Record lobby wait-time indicators.
Calculate patient liabilities and collect and process patient payments.
Reconcile the cash drawer at the close of the day.
Enter charges for external services, such as nursing homes, as necessary.
Schedule referrals or follow-up appointments and assist with scheduling, rescheduling, or canceling other patient services.
Assist patients with online scheduling and MyChart as needed.
Help patients obtain referrals for follow-up services and record referrals in the tracking tool.
Obtain or assist in obtaining required authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
Pull patient charts as needed, file and maintain chart information according to office policy, and route charts to clinical staff as indicated.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue-cycle software.
Occasionally cover other physician practice locations as needed.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.