Patient Service Representative (PSR) - Family Medicine

Advocate Health and Hospitals Corporation • Chicago, IL

2d • Onsite

About The Position

Support the family medicine care team by performing clinical and administrative tasks vital to patient care. The role involves supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience. The position is based at Advocate Medical Group, 4600 N Ravenswood Ave, Chicago, Illinois. Advocate Medical Group is part of Advocate Health and provides a collaborative, patient-focused environment.

Requirements

• High school diploma or GED.
• A medical assistant diploma, or two years of medical assistant experience, or certification as a medical assistant plus two years of medical assistant experience.
• Ability to sit, stand, walk, lift, squat, bend, reach above the shoulders, and twist frequently throughout the workday.
• Ability to lift and support 35 pounds when handling patients, equipment, and supplies.
• Ability to push or pull with 30 pounds of force and perform a sliding transfer of 150 pounds with a second person present.
• Functional speech, vision, hearing, and touch, and fine hand manipulation skills for IV insertion and other procedures or functions.
• Ability to maneuver foot pedals on carts or machines and respond quickly to changes in patient or unit conditions.
• Ability to perform physical safety interventions, such as patient restraint and verbal de-escalation, if needed.
• Wear protective clothing and equipment as necessary when exposed to chemical or hazardous waste, blood, body fluids, or communicable diseases.
• Physical abilities testing may be required.

Nice To Haves

• Confidence working with both children and adults.

Responsibilities

• Welcome patients and support their transition into care.
• Take and record vital signs, medical histories, and health screenings.
• Prepare patients for exams and assist providers during procedures.
• Administer medications and vaccines as directed.
• Perform lab-related tasks, including specimen collection and point-of-care testing.
• Document care accurately in the electronic health record.
• Work with physicians, nurses, and teammates to provide coordinated care.
• Follow applicable regulations and guidelines to protect patient safety and confidentiality.
• Maintain professionalism and compassion during patient interactions.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Competitive compensation, premium pay for eligible shifts or on-call work, incentive pay for select positions, and potential annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED