Patient Service Representative (PSR) - Internal Medicine Clinic
About The Position
The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role supports providers and patients as part of the ambulatory care team, helping create a seamless and compassionate patient experience. The PSR collects payments at the time of service, enters accurate and current patient and payer billing information, follows up on missing information, and assists clinical staff in maintaining accurate medical records. The position is based at Advocate Medical Group Primary Care in Mundelein, Illinois. The schedule is Monday through Friday, with one late night and one Saturday per month as part of a rotation with other PSRs. The start time is approximately 7:45 a.m., and the clinic generally ends by 5:00 p.m. The role is 40 hours per week.
Requirements
- High school diploma or equivalent.
- One to two years of related customer service experience.
- Experience handling difficult callers, customers, or patients.
- Ability to function in a high-volume, multitask environment and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Ability to lift up to 35 pounds without help. For patient lifts over 35 pounds, or when a patient cannot assist with the lift, patient handling equipment is expected to be used with at least one other associate when available; unique lifting or movement situations are assessed case by case.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person.
- Respond to patient requests for appointments or information about tests and procedures, bills and charges, referrals, and other matters.
- Enter patient and payer billing information at the time of service and accurately follow up on missing information.
- Collect payment at the time of service to maximize revenues.
- Support general office functions, including scheduling, coding, registration, and billing.
- Uphold practice and medical group standards for accurate and timely medical records.
- Assist clinical staff in maintaining accurate medical records.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, premium pay for applicable shifts or on-call work, incentive pay for select positions, and the opportunity for annual performance-based increases.
- Career development programs and well-being programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
