Patient Service Representative (PSR) - Clinic

Advocate Health and Hospitals Corporation • Chicago, IL

1d • Onsite

About The Position

The Patient Service Representative (PSR) provides efficient, effective, high-quality customer service and practice support through general office duties, including scheduling, coding, registration, and billing. The role helps maximize revenue by collecting payment at the time of service and entering accurate, up-to-date billing information into the patient accounting system. It also supports clinical staff by maintaining accurate medical records.

As a member of the ambulatory care team, the PSR supports providers and connects with patients to help provide a seamless, compassionate experience. The position supports Family Practice, Internal Medicine, OBGYN, Physical Therapy, and Cardiology at the AMG N. Kedzie multi-specialty clinic.

The schedule consists of eight-hour shifts with hours varying between 7:00 AM and 7:00 PM Monday through Thursday, and between 7:00 AM and 5:00 PM Friday. The role includes one Saturday per month from 7:30 AM to 12:30 PM, and requires closing one day per week.

Requirements

• High school diploma or equivalent.
• One to two years of related customer service experience.
• Experience handling difficult callers, customers, or patients.
• Ability to work the stated variable schedule, including one Saturday per month and closing one day per week.
• Ability to function in a high-volume, multitask environment and in a crowded or closely shared workspace.
• Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without assistance.

Nice To Haves

• Bilingual Spanish/English.

Responsibilities

• Provide efficient, high-quality service to patients arriving for appointments or contacting the clinic by telephone or in person.
• Respond to requests for appointments or information about tests, procedures, bills, charges, referrals, and other matters.
• Enter patient and payer billing information at the time of service and follow up accurately on missing information.
• Collect payments at the time of service.
• Maintain accurate and timely medical records in accordance with practice and medical group standards.
• Support providers and clinical staff as part of the ambulatory care team.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Career development programs.
• Competitive compensation and potential annual increases based on performance.
• Premium pay, such as shift or on-call pay, based on the teammate's role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED