Medical Assistant II, Patient Service Representative, Internal Medicine

Sutter Health•Roseville, CA

5d•$29 - $41

About The Position

Provides clinical and clerical support to providers and members of the patient care team by performing back-office and patient-related tasks that support high-quality patient care. Helps maintain smooth patient and workflow within the department and assists the care team in implementing the medical plan of care. Uses education, technical competence, and patient interaction skills to build confidence and cooperation with patients, their families or support groups, and other healthcare providers. Performs all duties under the direction of a clinician. The role is in Internal Medicine and includes patient service representative duties.

Requirements

High school diploma or GED.
Graduate of a Medical Assistant program; must present diploma within 90 days.
Completion of a 160-hour Medical Assistant externship.
Basic Life Support (BLS) Healthcare Provider certification.
One year of recent relevant experience.
General knowledge of medical procedures, views, and equipment.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Competence and validation in basic Medical Assisting skills, including taking vital signs, preparing patients for exams, and administering injections.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time management and organizational skills, including prioritization and ability to work within standardized operating procedures and scientific methods to meet objectives and deadlines.
General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, and Outlook) and electronic health records (EHR).
Ability to work independently and as part of a team, including managing multiple tasks amid interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers.

Responsibilities

Provide clinical and clerical support to providers and patient care team members.
Perform back-office and patient-related tasks supporting high-quality patient care.
Help ensure smooth patient and workflow within the department.
Assist the patient care team in implementing the medical plan of care.
Use patient interaction skills to gain confidence and cooperation from patients, their families or support groups, and other healthcare providers.
Perform duties under the direction of a clinician.
Take vital signs, prepare patients for exams, and administer injections.