Patient Services Representative

Lifepoint Health • Hancock, MI

6d

About The Position

The Patient Services Representative serves the Rehab & Sports Medicine Department at UP Health System–Portage. The role facilitates patient referrals and obtains provider-requested pre-certifications. It also supports front-office operations by greeting patients, handling check-in and check-out, scheduling, and managing telephone calls and messages. The representative collects and posts co-pays, deductibles, and past-due patient balances at the time of service.

Requirements

• High school diploma or equivalent.
• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC).
• Critical thinking skills and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

Nice To Haves

• Two years of medical office experience preferred.
• Experience with medical referrals preferred.

Responsibilities

• Facilitate the patient referral process.
• Obtain appropriate pre-certifications as requested by providers.
• Greet patients and manage check-in and check-out.
• Schedule appointments.
• Manage telephones and messages.
• Collect and post co-pays, deductibles, and past-due patient balances at the time of service.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED