Patient Services Representative

BrightView • Columbus, OH

4d

About The Position

BrightView Health is seeking a Patient Services Representative to help deliver exceptional patient experiences and support a smooth, efficient in-clinic experience. As the first point of contact for patients, this role helps create a welcoming atmosphere and supports patients on their recovery journey. The position includes front-desk administration, appointment coordination, patient payment collection, communication with clinic and central support teams, and maintaining accurate patient account records in accordance with compliance requirements.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and initiative in offering solutions to patient inquiries.
• Empathy and compassion in supporting patients’ recovery journeys.
• Ability to work with a diverse population of colleagues and patients.
• Problem-solving ability and a sense of urgency in addressing patient needs.
• Ability to collaborate in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Technological ability to work across multiple systems for communication and documentation.
• High degree of integrity and commitment to compliance.

Nice To Haves

• Two or more years of prior front desk experience.
• Familiarity with HIPAA and 42 CFR Part 2.
• Familiarity with Microsoft Office software, including Outlook, Teams, and Word.

Responsibilities

• Serve as the first point of contact for patient inquiries, provide customer service, and help resolve patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including copays and other patient financial responsibilities.
• Communicate with clinic teams and central support regarding patient appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and current patient accounts, including insurance and billing information.
• Work in compliance with applicable work standards and regulatory requirements.

Benefits

• Paid time off.
• 401(k) program with employer match; immediately vested and eligible.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Competitive compensation.
• Supportive work environment focused on professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED