Patient Services Representative

UChicago Medicine • Chicago, IL

11d • $22 - $34 • Onsite

About The Position

The Patient Services Representative supports patient scheduling, registration, and customer service under general supervision at UChicago Medicine’s Hyde Park campus. The role collects and verifies information for patient records and billing, responds to patient questions, and coordinates with clinical and administrative teams. This is an onsite position with a weekday day schedule.

Requirements

• High school diploma or equivalent.
• Knowledge of scheduling, insurance verification, and hospital billing processes.
• Strong written and verbal communication, organization, and customer service skills.
• Ability to manage multiple tasks, use good judgment, and handle confidential information.
• Ability to type 35 words per minute.
• Proficiency with Microsoft Office and applicable systems.

Nice To Haves

• Bachelor’s degree.
• Experience assisting patients with electronic registration or other patient-facing technology.
• Compassionate, patient-centered approach to service.

Responsibilities

• Greet patients courteously and provide assistance upon arrival.
• Schedule appointments, procedures, or services as assigned.
• Collect and accurately enter patient demographic, insurance, guarantor, and financial information.
• Verify insurance information and obtain referrals, authorizations, or pre-certifications as required.
• Explain applicable registration, payment, and scheduling information to patients.
• Respond to patient questions and help resolve concerns, referring complex issues to the appropriate team.
• Prepare correspondence, maintain records, and document account or scheduling activity.
• Protect confidential patient information and follow department and hospital procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED