Patient Services Representative

Riggs Community Health • Lafayette, IN

2d

About The Position

Riggs Community Health Center is a nonprofit Federally Qualified Health Center and Patient-Centered Medical Home serving Tippecanoe County with affordable medical, dental, and behavioral health care. The Patient Services Representative supports patients and visitors in a professional, courteous, and customer-focused manner, handling calls, appointments, registration, eligibility, payments, and related front-desk services. The role includes cross-training across several front-desk areas. The schedule is a predictable 40-hour work week, with possible alternating hours between 7:30 a.m. and 6:00 p.m. Monday through Friday, no overtime, and a limited Saturday rotation.

Responsibilities

• Receive, screen, and route calls to the appropriate destination.
• Greet the public, staff, and others professionally and courteously.
• Provide strong customer service.
• Make patient appointments according to provider scheduling guidelines.
• Register new patients in accordance with policies and procedures.
• Verify and update registration and payer information at every patient visit.
• Conduct financial intakes for all patients and calculate poverty percentages and sliding-scale fee eligibility.
• Verify insurance, Medicaid, and Medicare eligibility.
• Accept payments, issue receipts, and reconcile cash drawers daily.
• Apply eligible patients for presumptive eligibility insurance through the Medicaid Web Interchange and schedule appointments with insurance navigators to complete applications.
• Meet the monthly continuity-of-care call list goal consistently.
• Cross-train on front-desk positions serving the lobby, pediatrics, adult care, prenatal women’s health, behavioral health, and dental.

Benefits

• $17–$18 per hour
• Growth potential
• Robust training program
• Three weeks of paid time off accruing from the first day
• Paid holidays (the posting mentions both 8 and 10 paid holidays)
• Affordable medical, dental, and vision coverage for full-time employees
• Up to $700 in employer HSA contributions
• Short- and long-term disability insurance
• Life insurance
• 401(k)
• Education reimbursements

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed