Patient Services Representative - Twin Cities Orthopedics

Revo Health • Eagan, MN

6d • $39,049 - $57,858 • Onsite

About The Position

The Patient Services Representative supports patient registration and check-in, along with other administrative functions, while providing excellent customer service. This is a casual role that helps fill front-desk shifts at Eagan Orthopedic Surgery Center. Shifts may include an opening shift from 4:30 AM to 1:00 PM, a closing shift from 8:30 AM to 5:00 PM, or shifts between 4:30 AM and 5:00 PM.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare.

The role includes greeting and registering surgery patients, maintaining accurate patient and insurance information, preparing charts, supporting pre-operative processes, and helping maintain the front desk and patient waiting areas. The representative also contributes to a respectful and efficient workplace, follows applicable policies and regulations, and uses surgery center resources responsibly.

A high school diploma or GED is required, as is customer service experience. Knowledge of medical terminology and administrative or medical office experience are preferred. The role involves frequent lifting, continuous movement throughout the shift, and use of standard office equipment.

Compensation varies based on education, skills, and experience. The displayed pay range reflects full-time compensation and is prorated for employees working less than a full-time schedule. Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical, dental, and vision plans, as well as tuition reimbursement. All employees are eligible for 401(k) profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs, among other offerings.

Requirements

• High school diploma, GED, or equivalent.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA requirements.
• Prompt and reliable attendance.
• Ability to work efficiently, handle interruptions, meet deadlines, and prioritize workload.
• Professional and respectful communication in face-to-face, phone, and email interactions.
• Ability to use logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; manual dexterity to operate standard office equipment.

Nice To Haves

• Knowledge of medical terminology.
• Administrative or medical office experience.

Responsibilities

• Greet and register surgery patients; obtain required insurance information and patient signatures at registration.
• Verify that patients’ insurance information is accurately updated.
• Enter new or changed patient information received during pre-operative phone calls into the system before surgery.
• Communicate courteously and respectfully with patients’ families and guests.
• Prepare patient charts.
• Maintain patient waiting areas.
• Monitor the fax machine.
• Manage and retrieve history and physical (H&P) information for upcoming surgery patients as needed.
• Assist with pre-operative phone calls as needed.
• Report employee, patient, or visitor events through the center’s established reporting process.
• Support the development and education of self, colleagues, orientees, and students, including serving as a preceptor as needed.
• Participate in continuing education and meet departmental continuing education requirements.
• Use surgery center resources properly and avoid waste to help manage controllable costs.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
• Maintain prompt and reliable attendance, work efficiently, manage interruptions, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in person, by phone, and by email; apply logical thinking to define problems, establish facts, and draw conclusions.

Benefits

• Medical plan, including maternity bundle, for employees working at least 30 hours per week (60 hours per pay period).
• Dental and vision plans for employees working at least 30 hours per week (60 hours per pay period).
• Tuition reimbursement for employees working at least 30 hours per week (60 hours per pay period).
• 401(k) profit sharing for all employees.
• Employee Assistance Program for all employees.
• Lifetime Fitness Subsidy for all employees.
• Car rental discounts for all employees.
• Home, auto, and pet insurance savings programs for all employees.
• Additional benefits are referenced in the comprehensive benefits package.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED