Patient Services Representative

Foot And Ankle Center of the Rockies • Denver, CO

11d • Onsite

About The Position

Balance Health is a comprehensive lower-extremity-focused physician practice that provides operational support to podiatrists, orthopedic surgeons, and physical therapists. The Patient Services Representative (PSR) is the first point of contact for patients and helps ensure welcoming, efficient, and compassionate service. The role manages appointments and patients’ check-in and check-out, and supports administrative and office functions to maintain efficient clinic operations. This is an on-site position based in the Denver office.

Requirements

• 1–2 years of experience working at the front desk in a professional medical office environment, or in a similar role.
• High school diploma or equivalent.
• Experience using ModMed.
• Ability to handle challenging situations with patience and professionalism.
• Effective time-management and organizational skills, including the ability to prioritize daily tasks.
• Excellent verbal, written, and listening communication skills for professional and courteous interactions with patients, physicians, coworkers, and vendors.
• Reliability and commitment to reporting to work on time as scheduled.
• Experience working collaboratively in a team environment.
• Ability to complete assigned tasks accurately and on time.
• Willingness to accept constructive coaching and guidance for continual improvement, career growth, and development.
• PC proficiency and working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Willingness to take on additional tasks to meet business needs.

Responsibilities

• Answer incoming calls promptly, direct them appropriately, take accurate and detailed messages, and ensure timely follow-up.
• Schedule appointments for new and existing patients by phone and in person.
• Greet patients and manage check-in and check-out.
• Use the electronic medical record system to verify insurance coverage and process disability forms.
• Confirm referrals and prior authorizations are obtained and documented.
• Update patient demographic information.
• Collect co-pays and outstanding balances professionally.
• Perform other duties as assigned to support clinic operations.

Benefits

• Medical, dental, and vision plans
• HSA with employer contribution
• FSA
• Generous PTO program
• 401(k) with a 4% match
• Employee Assistance Program
• Life and AD&D insurance
• Employer-paid short-term disability
• Long-term disability
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED