Patient Services Representative

Advent • Schaumburg, IL

4d • Onsite

About The Position

ADVENT is hiring a Patient Services Representative to support patients throughout their clinic experience, from their first visit onward. This role is based in Schaumburg, Illinois, with occasional coverage at the Rockford clinic. The representative welcomes and checks in patients, coordinates clinic workflows, supports administrative and operational tasks, and helps maintain a safe and sanitary environment.

The position is described as full-time, 32 hours per week, with regular business hours and no nights or weekends. The schedule is Monday and Wednesday, 8:00 a.m.–4:30 p.m.; Tuesday and Thursday, 7:00 a.m.–5:30 p.m.; and Friday, 7:30 a.m.–12:30 p.m. The listed salary range is $20.00–$25.00.

Requirements

• At least 1 year of experience working in a medical or healthcare setting.
• Strong time management and ability to multitask effectively.
• Experience working with performance-based goals or metrics.
• Customer-first mindset and excellent communication skills.
• Technologically capable, with experience using Microsoft Office and Electronic Health Records.
• High attention to detail and accuracy.
• Problem-solving ability and comfort working in a fast-paced environment.
• Positive, team-oriented attitude and strong work ethic.
• Ability to work at the Schaumburg and Rockford clinics as needed.
• Valid driver license.

Responsibilities

• Greet patients and check them in using the Electronic Health Record (EHR) system.
• Coordinate and order sleep study devices and upload reports into the system.
• Review upcoming schedules to confirm insurance and patient documentation are complete.
• Schedule appointments and manage patient flow.
• Answer incoming calls and provide overflow support to the call center as needed.
• Open and close the clinic following established protocols.
• Maintain proper documentation, process payments, and support daily clinic operations.
• Order medical supplies and pharmaceuticals as needed.
• Room patients.
• Maintain clinic safety and sanitation.

Benefits

• 16+ days of paid time off, prorated in the first year
• Paid holidays
• Health coverage
• Dental coverage
• Vision coverage
• Employer-paid HRA
• 401(k) match
• Life insurance
• Regular business hours with no nights or weekends
• A culture that values solutions and encourages growth

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed