Patient Services Representative

US Fertility • Tampa, FL

9d • Onsite

About The Position

US Fertility is seeking a Patient Services Representative to join Shady Grove Fertility in Westshore, Florida. The role supports patients and the practice through account maintenance, appointment scheduling, insurance and financial guidance, and high-quality in-office customer service. The schedule is Monday through Friday, 7:00 AM to 4:00 PM Eastern Time, with a weekend rotation from 8:00 AM to 12:00 PM. Occasional weekend and holiday work is required.

The position offers the opportunity to work within a nationally respected fertility-care organization focused on improving the patient experience and advancing reproductive medicine. US Fertility emphasizes collaboration, compassionate care, continuous improvement, inclusion, and career growth.

Requirements

• At least 2 years of applicable work experience.
• High school diploma.
• Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
• Strong communication skills.
• Ability to work independently.
• Attention to detail.
• Computer proficiency.
• A high level of customer service.

Nice To Haves

• Experience working in an OB/GYN office.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
• Assess patients’ minimum needs and schedule appointments to support patient satisfaction, provider time, and treatment-room utilization.
• Schedule appointments.
• Address customer and patient issues and ensure effective short-term and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding benefits, coverage, and financial options.
• Greet patients and visitors and provide a high level of customer service.
• Work occasional weekends and holidays.

Benefits

• Medical, dental, and vision insurance for full-time employees (30+ hours per week).
• 401(k) with company match.
• Tuition assistance and professional development support.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays.
• Paid parental leave.
• Life and disability benefits.
• Fertility Discount Program.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED