Patient Services Representative

Lehigh Valley Health Network • Trexlertown, PA

7d • Onsite

About The Position

Coordinates and provides clerical and administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice and delivers the customer service needed to maintain the overall patient experience. This onsite position is based at the Health Center at Trexlertown, 6900 Hamilton Blvd. The work shift is day shift, with varying hours Monday through Friday.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance in detail-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proficiency with technology and EMR workflows by the conclusion of orientation.
• Ability to accurately handle cash and other patient payment methods.
• Ability to explain, educate, and support use of the LVHN patient portal and its features.

Responsibilities

• Perform detail-oriented administrative tasks that anticipate the needs of team members and patients in accordance with organizational policies and standard work.
• Gather information for accurate patient registration and check-in.
• Obtain and verify insurance authorizations and precertifications; complete medical record release requests; and schedule and confirm patient appointments.
• Maintain patient schedule execution and flow to support the patient experience and foster a team environment.
• Collaborate in training, staffing, and practice functionality, providing feedback.
• Keep current on insurance provider coverage and reimbursement changes.
• Organize work to accommodate interruptions and changing priorities.
• Complete scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Conduct patient outreach by telephone and EMR messaging.
• Explain, educate, and support use of the LVHN patient portal and its features.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED