Patient Services Representative
About The Position
Coordinates and provides clerical and administrative duties supporting daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers, delivering customer service that supports a positive patient experience. This is an onsite position at the Tamaqua–Claremont Avenue location. The role supports registration and check-in, insurance authorization and precertification, medical record release requests, appointment scheduling and confirmation, patient outreach, and other clerical functions. The representative helps maintain patient-schedule flow, collaborates on training and staffing, and adapts to changing priorities while following organizational policies and standard work.
Requirements
- High school diploma or GED.
- One year of customer service experience.
- Ability to adapt to changing priorities.
- Ability to maintain accuracy and compliance in detail-oriented responsibilities.
- Ability to maintain strict confidentiality.
- Proficient computer skills.
- Proficiency with technology and EMR workflows by the conclusion of orientation.
- Ability to accurately handle cash and other patient payment methods.
- Ability to explain, educate, and support use of the LVHN patient portal.
Responsibilities
- Perform detail-oriented administrative tasks that anticipate the needs of team members and patients in accordance with organizational policies and standard work.
- Gather information needed for accurate patient registration and check-in.
- Obtain and verify insurance authorizations and precertifications.
- Complete medical record release requests and schedule and confirm patient appointments.
- Maintain patient-schedule execution and flow to support the patient experience and a team environment.
- Collaborate in training, staffing, and practice functionality, and provide feedback.
- Keep current on insurance-provider coverage and reimbursement changes.
- Organize work to accommodate interruptions and changing priorities.
- Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
- Conduct patient outreach by telephone and EMR messaging.
- Explain, educate, and support patients' use of the LVHN patient portal and its features.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
