Patient Services Representative
About The Position
Center for Vein Restoration (CVR) is a physician-led vein center offering outpatient vascular treatments. The Patient Services Representative supports patient-facing and administrative operations at assigned centers, helping provide a professional, compassionate experience while maintaining accurate, compliant patient records and supporting scheduling, authorizations, and payments. The listed schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 1:00 p.m. The role is based in Greensboro, North Carolina, and requires travel to CVR clinics. The posting describes a fast-paced, learning environment and highlights no nights, weekends, or on-call requirements.
Requirements
- At least 1 year of administrative or customer service experience; medical-setting experience is preferred.
- Reliable transportation to clinics that may not be accessible by public transportation.
- Ability to travel to CVR clinics.
Nice To Haves
- Spanish fluency.
- Administrative or customer service experience in a medical setting.
Responsibilities
- Greet patients in a friendly and professional manner and check them in and out.
- Ensure CVR policies and procedures are distributed, understood, and implemented by assigned center staff.
- Maintain compliance at assigned centers by keeping patient charts up to date and HIPAA compliant, and ensuring accurate entry of demographics, procedures, and payments in NextGen.
- Review scheduling and financial responsibilities and referrals with each patient throughout their care.
- Send precertification forms to the Precertification Department at the close of business each day for patients requiring authorization before services are rendered.
- Complete daily close tasks, including fee tickets, billing tasks, and operative notes.
- Review future schedules to confirm patients have been preauthorized for treatment.
- Obtain new patient forms and update them in NextGen/EHR, ensuring patient records are current.
- Collect required appointment paperwork, such as authorizations and referrals.
- Collect copayments and patient balances at the time of service.
- Schedule and confirm appointments, and collect patients’ email addresses.
Benefits
- Bonus eligibility
- Medical, dental, and vision insurance
- Tuition reimbursement
- 401(k) program
- Paid time off
- 8 paid holidays
- Centers closed for holidays
- Opportunity for continued growth and development
- No nights, weekends, or on-call requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
