Patient Services Representative

BrightView LLC • Willoughby, OH

6d

About The Position

BrightView Health is seeking a Patient Services Representative to help deliver exceptional patient experiences. As the first point of contact for patients, this role helps create a warm and welcoming atmosphere and supports a smooth, efficient in-clinic experience. The representative contributes to patients’ recovery journeys through responsive service, administrative support, coordination, and accurate documentation.

The position handles patient inquiries, appointment scheduling and confirmation, point-of-service payments, communication with clinic and central support teams, and maintenance of patient account information, including insurance and billing details. The role also requires a strong commitment to compliance and collaboration in a multidisciplinary healthcare environment.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and initiative in responding to patient inquiries.
• Empathy and compassion in supporting patients’ recovery journeys.
• Ability to work effectively with diverse colleagues and patients.
• Problem-solving skills and a sense of urgency in meeting patient needs.
• Ability to collaborate as part of a multidisciplinary healthcare team.
• Adaptability in a dynamic work environment.
• Technological capability and comfort operating multiple systems for communication and documentation.
• Integrity and commitment to compliance with work standards and regulatory requirements.

Nice To Haves

• Two or more years of prior front desk experience.
• Familiarity with HIPAA and 42 CFR Part 2.
• Familiarity with Microsoft Office software, including Outlook, Teams, and Word.

Responsibilities

• Serve as the first point of contact for patient inquiries and customer service, and help resolve patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including copays and other patient financial responsibilities.
• Communicate with clinic teams and central support regarding patient appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and current patient accounts, including insurance and billing information.
• Work in accordance with applicable compliance standards and regulatory requirements.

Benefits

• Paid time off (PTO).
• Immediately vested 401(k) program with employer match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Competitive compensation and a supportive work environment dedicated to professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED