Patient Services Representative

INTEGRIS Health•Oklahoma City, OK

2d•Onsite

About The Position

The Patient Services Representative works at INTEGRIS Health Medical Group Southwest General Surgery in Oklahoma City, Oklahoma. The role answers telephones, takes concise messages, scans and indexes information into medical records, handles medical-record requests, and performs basic scheduling. The position requires population-specific competencies and adherence to applicable National Patient Safety Goals based on the level of patient contact.

Requirements

At least 6 months of customer service experience.

Nice To Haves

At least 1 year of clerical experience.
Experience with cashier procedures and/or basic accounting.
Experience with clinic check-in/check-out procedures.
Knowledge of basic health insurance, HMO, and PPO.
Knowledge of basic medical terminology.
General knowledge of CPT and ICD-9 coding.
At least 6 months of telephone customer service experience.

Responsibilities

Receive and/or dispatch incoming phone calls.
Collect copay and deductible payments and make financial arrangements for patients.
Perform patient check-in and check-out duties accurately and promptly.
Schedule appointments and, in emergencies, notify a clinical employee or provider.
Verify insurance eligibility and benefits, record the information in the medical record, and complete referrals to specialty providers, home health, and other services.
Accurately enter patient demographics into the practice management system.
Take telephone messages, correctly spell names, and identify patients using two patient identifiers in accordance with National Patient Safety Goals.
Take clear, concise messages from pharmacies, physicians, and hospital personnel, and direct messages to the appropriate clinical employee and/or provider.
Manage high call volumes while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Scan and index information into medical records and handle medical-record requests.
Adhere to applicable National Patient Safety Goals and population-specific competency requirements.