Patient Services Representative - Front Desk - Delray Beach, FL

PhyNet Dermatology LLC (External) • Delray Beach, FL

1d • Onsite

About The Position

The Patient Services Representative - Front Desk supports patient care across multiple practices and facilities by managing registration, appointment scheduling, and clinical call coordination. The role contributes to operational efficiency and a positive patient experience through professional patient service, accurate documentation, and dependable support of healthcare operations.

The position requires a proactive, detail-oriented individual who can manage multiple tasks in a dynamic healthcare environment and demonstrate a strong commitment to patient care and operational excellence. Reasonable accommodations may be made for individuals with disabilities. Additional responsibilities may be assigned or duties modified by the department supervisor based on operational needs.

Requirements

• High school diploma or equivalent.
• 0–2 years of customer service experience in a medical office.
• Proficiency in collecting patient payments at the time of service.
• Ability to navigate multiple computer systems simultaneously.
• Competence with Microsoft Office applications.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Greet patients professionally and manage patient registration and appointment scheduling.
• Triage and route clinical calls to appropriate departments or personnel.
• Help patients complete required forms and paperwork, providing guidance to ensure accuracy and completeness.
• Maintain a clean, organized, and inviting work area and lobby.
• Identify and escalate patient concerns to appropriate team members or departments.
• Meet or exceed departmental productivity benchmarks and maintain an understanding of billing processes and practitioners’ medical services.
• Enter referral information, manage patient records, and keep medical charts up to date and accessible.
• Maintain consistent attendance and punctuality.
• Perform other tasks assigned by the supervisor to support healthcare operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED