Patient Services Representative - Front Desk - Delray Beach, FL

PhyNet Dermatology•Delray Beach, FL

14h

About The Position

We are seeking a professional and detail-oriented Patient Services Representative to support patient care across multiple practices and facilities. The role manages front-desk registration, appointment scheduling, clinical call coordination, documentation, referrals, and patient records. This position contributes to operational efficiency and a welcoming patient experience while supporting healthcare services.

Requirements

High school diploma or equivalent.
0–2 years of customer service experience in a medical office.
Proficient in collecting patient payments at the time of service.
Skilled in navigating multiple computer systems simultaneously.
Competent in Microsoft Office applications.
Able to perform the role’s physical and mental demands, with reasonable accommodations where applicable.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Greet patients professionally upon arrival.
Manage patient registration and appointment scheduling while providing high-quality customer service.
Triage and route clinical calls to appropriate departments or personnel.
Assist patients with required forms and paperwork, providing guidance to support accuracy and completeness.
Maintain a clean, organized, and inviting work area and lobby.
Identify and escalate patient concerns to appropriate team members or departments.
Meet or exceed departmental productivity benchmarks.
Maintain an understanding of billing processes and the medical services offered by practitioners.
Enter referral information accurately, manage patient records, and keep medical charts up to date and accessible.
Maintain consistent attendance and punctuality.
Perform other tasks as assigned by the supervisor.