Patient Services Representative

INTEGRIS Health•Oklahoma City, OK

20d

About The Position

The Patient Services Representative answers telephones, takes concise messages, scans and indexes information into medical records, handles medical-record requests, and performs basic scheduling. The position requires population-specific competencies and adherence to National Patient Safety Goals appropriate to its level of patient contact. The representative supports patient access and clinic operations by handling calls, payments, financial arrangements, check-in and check-out, appointment scheduling, insurance verification, referrals, and accurate entry of patient information. The role reports to the Office Manager/Supervisor.

Requirements

At least 6 months of customer service experience.
For the IMG Float Pool role, a current Oklahoma State Driver's License and a driving record acceptable to the organization's insurance carrier are required because the role requires operating an INTEGRIS-owned or personal vehicle.

Nice To Haves

At least 1 year of clerical experience.
Experience with cashier procedures and/or basic accounting, clinic check-in/check-out procedures, basic health insurance, HMO and PPO plans, basic medical terminology, and general knowledge of CPT and ICD-9 coding.
At least 6 months of telephone customer service experience.

Responsibilities

Receive and/or dispatch incoming telephone calls.
Collect copay and deductible payments and make financial arrangements for patients.
Perform check-in and check-out duties accurately and promptly.
Schedule appointments and, in an emergency, inform a clinical employee or provider.
Verify insurance eligibility and benefits, record information in the medical record, and complete referrals to specialty providers, home health, and other services.
Accurately enter patient demographic information into the practice management system.
Take telephone messages, correctly spell names, and identify patients using two patient identifiers in accordance with National Patient Safety Goals.
Take clear, concise messages from pharmacies, physicians, and hospital personnel and direct them to a clinical employee and/or provider.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Scan and index information into the medical record and handle medical-record requests.