Patient Services Representative - Primary Care (Sugar Land/Sweetwater)

Houston Methodist•Sweetwater, FL

19d

About The Position

At Houston Methodist, the Patient Services Representative performs patient check-in and check-out functions and schedules appointments to facilitate the patient visit experience. The role supports timely, accurate claims submission and may perform registration or other revenue cycle functions. It also provides general operational assistance and patient service tasks within the department’s scope. The representative coordinates patient flow, responds to patients and staff, maintains accurate patient and operational data, and supports front-end revenue cycle activities. The position requires effective communication, customer service, scheduling, basic computer skills, and knowledge of basic medical terminology. The role is based in Houston Methodist Primary Care Group, which provides primary care at locations throughout the Greater Houston area.

Requirements

High school diploma or equivalent education.
One year of healthcare or related experience.
Demonstrated skills and competencies necessary to safely perform the assigned job, as determined through ongoing assessments and performance evaluations.
Sufficient English speaking, reading, and writing proficiency to perform essential job functions, particularly those affecting patient or employee safety and security.
Ability to communicate effectively with patients, physicians, family members, and coworkers using a customer-service focus and positive language.
Strong customer service, phone, and scheduling skills.
Basic computer skills in word processing applications and ability to use software systems such as an electronic medical record.
Knowledge of basic medical terminology.
Ability to analyze and solve problems.

Nice To Haves

Experience in a healthcare-related work environment.

Responsibilities

Perform patient check-in and check-out functions.
Obtain and enter accurate scheduling and registration data to initiate financial clearance activities as needed.
Coordinate patient flow consistently and promptly while meeting appropriate priority standards.
Handle add-ons, reschedules, and cancellations according to department protocol.
Notify appropriate parties about issues that may result in service delays or denials.
Respond promptly to requests from staff, patients, physicians, and other members of the patient care team.
Recognize and respond appropriately to urgent or emergent situations according to protocols.
Generate reports and assist with department correspondence and other administrative tasks.
Communicate to resolve patient access and quality service matters, and keep relevant parties informed about actions and resolutions.
Enter patient and operational data into database systems thoroughly, accurately, and promptly.
Convey patient information appropriately while complying with confidentiality and HIPAA regulations.
Accurately perform charge entry, registration, scheduling, insurance verification or coordination, and authorization or referral tasks as directed.
Conduct front-end revenue cycle duties and educate patients and others about billing processes and potential financial responsibilities as needed.
Organize time, set priorities, use resources and equipment efficiently, and help maintain adequate supply levels.
Contribute to a positive, team-focused work environment and communicate pertinent patient care information to the interprofessional team.
Suggest ideas to improve quality or service and pursue continued learning beyond baseline competencies.