Patient Services Representative
About The Position
US Fertility is seeking a Patient Service Representative to join Shady Grove Fertility in Leesburg, Virginia. The role supports patients and the care team by maintaining patient accounts, scheduling appointments, addressing patient concerns, and providing customer service. The representative also consults with patients about insurance benefits, coverage, and financial options, and provides feedback to the practice about service failures or patient concerns. The schedule is Monday through Friday, 6:45 AM to 3:45 PM, with 1 to 2 weekends and holidays per year at the Fairfax office. Compensation is $20 to $23 per hour, commensurate with experience. The position offers the opportunity to grow within a nationally respected fertility-care organization.
Requirements
- At least 2 years of applicable work experience.
- High school diploma.
- Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
- Strong communication skills.
- Ability to work independently.
- Detail-oriented and computer savvy.
- High level of customer service.
Nice To Haves
- Experience working in an OB/GYN office.
Responsibilities
- Obtain, record, and update patients’ personal, financial, and insurance information.
- Assess patients’ needs and schedule appointments to support patient satisfaction, provider time, and treatment-room utilization.
- Address customer and patient issues and ensure effective short- and long-term resolution.
- Provide timely feedback to the practice regarding service failures or patient concerns.
- Consult with patients regarding benefits, coverage, and financial options.
- Greet patients and visitors and provide a high level of customer service.
Benefits
- Medical, dental, and vision insurance for full-time employees.
- 401(k) with company match.
- Tuition assistance and professional development support.
- Performance-based bonus opportunities.
- Generous paid time off and paid holidays.
- Paid parental leave.
- Life and disability benefits.
- Fertility Discount Program.
- Employee wellness and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
