Patient Services Representative

INTEGRIS Health•Edmond, OK

10d

About The Position

Join INTEGRIS Health Medical Group Edmond Plastic and Hand Surgery in Edmond, Oklahoma, as a daytime, full-time Patient Services Representative. The role handles telephone calls and messages, scans and indexes information into medical records, processes medical record requests, and performs basic scheduling. It requires population-specific competencies and adherence to applicable National Patient Safety Goals.

Requirements

At least 6 months of customer service experience.

Nice To Haves

1 year of clerical experience.
Experience with cashier procedures and/or basic accounting.
Experience with clinic check-in and check-out procedures.
Basic knowledge of health insurance, including HMO and PPO.
Basic medical terminology.
General knowledge of CPT and ICD-9 coding.
At least 6 months of telephone customer service experience.

Responsibilities

Receive and/or dispatch incoming phone calls.
Collect copayments and deductibles and make financial arrangements for patients.
Perform check-in and check-out duties accurately and promptly.
Schedule appointments and notify a clinical employee or provider when an appointment request is an emergency.
Verify insurance eligibility and benefits, record the information in the medical record, and complete referrals to specialty providers, home health, and other services.
Enter patient demographic information accurately into the practice management system.
Take telephone messages, spell names correctly, and identify patients using two identifiers in accordance with National Patient Safety Goals.
Take clear, concise messages from pharmacies, physicians, and hospital personnel and direct them to the appropriate clinical employee or provider.
Manage a high volume of calls while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.