Patient Services Representative

OrthoAtlanta•Fayetteville, GA

About The Position

The Patient Services Representative supports front-office operations at OrthoAtlanta and helps provide a positive patient experience. The role involves welcoming patients, managing check-in and checkout, answering questions about appointments, insurance, or procedures, and maintaining timely communication and follow-through. The representative also collects patient payments, schedules appointments, updates records in the EMR, and helps keep the clinic’s front office organized and running smoothly.

Requirements

High school diploma or equivalent.
Familiarity with medical terminology and EMR systems.
Strong customer service skills and a professional, patient-focused demeanor.
Excellent organizational, multitasking, and time-management abilities.
Strong verbal and written communication skills.
High attention to detail and discretion with patient information.
Ability to communicate compassionately with patients and staff, manage multiple responsibilities, organize tasks, solve front-desk challenges, work independently, and contribute as a team player.

Nice To Haves

Two or more years of experience in a medical office or clinical setting preferred.
Experience with Epic is a plus.

Responsibilities

Greet patients, check them in and out, and answer questions about appointments, insurance, or procedures.
Collect co-pays, prepayments, and outstanding balances, and explain financial policies as needed.
Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through.
Enter and update patient demographics, insurance information, and visit details in the EMR system.
Open and close the front office and keep the waiting area clean and organized.
Work assigned EMR “buckets” to support clinic flow.