Patient Services Representative

Corewell Health • Reed City, MI

8d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide registration, concierge, and clerical services. The role supports patients through administrative and financial processes and requires complex problem-solving, including discerning how to register patients in treatment rooms. The position is full time, with 40 scheduled hours per week, Monday through Friday, between 7:00 a.m. and 6:00 p.m., with no weekends. It is based at the Reed City Outpatient Rehab site in Reed City, Michigan.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, including using high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including patient check-out; scheduling appointments, referrals, in-office procedures, surgeries, and tests; reviewing medical records for incoming referrals; maintaining and modifying provider templates; using external patient referral portals; and reconciling multidepartment deposits.
• Obtain insurance authorizations or verify prior authorization, and assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use RightFax to fax and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the Patient Services Representative, Associate role when necessary.
• Participate in safety initiatives and risk-mitigation measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals; eligibility depends on employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other services.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED