Patient Services Representative

Rogue Community Health • Medford, OR

146d • Hybrid

About The Position

At Rogue Community Health, our Patient Services Representatives are more than a front desk presence, they are the welcoming heart of our clinics. As the very first point of connection, PSRs create meaningful first impressions through a warm smile, a friendly “hello,” and a genuine desire to help every patient feel seen, heard, and cared for. We are currently seeking compassionate, detail-oriented individuals to join our teams in Medford and White City. In this role, you’ll play a vital part in delivering high-quality patient care by serving as a trusted liaison between patients and care teams, supporting patients both in person and over the phone with professionalism and empathy, coordinating appointments, confirming schedules, and preparing patients for their visits, and identifying individual needs and ensuring every patient receives the support they deserve. If you thrive in a fast-paced environment, enjoy helping others, and want to be part of a team dedicated to improving our community health, we’d love to meet you. Join us in making every patient’s first interaction a great one.

Requirements

• Must work 20 hours per week or more to be benefit-eligible
• Required to complete a criminal background check, and pre-employment drug screen once a conditional offer is accepted.

Responsibilities

• Serving as a trusted liaison between patients and care teams
• Supporting patients both in person and over the phone with professionalism and empathy
• Coordinating appointments, confirming schedules, and preparing patients for their visits
• Identifying individual needs and ensuring every patient receives the support they deserve

Benefits

• Opportunity for 4 or 5-day Work Week
• Mental Health Paid Time Off – Up To 10-Hours Per Quarter
• Generous PTO Accrual Annually
• Medical, Dental, Vision, and Partially Paid Family Coverage
• No Cost to Employee Life Insurance, AD&D, Short Term Disability, Long Term Disability
• Holiday Pay (in addition to PTO)
• Rogue Rewards Benefits provides up to $750.00 (prorated by FTE and hire date) for the year 2026.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed