Patient Services Representative

Schuylkill•Allentown, PA

14d•Onsite

About The Position

Coordinates and provides clerical and administrative support for daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers and delivers customer service that supports a positive patient experience. The position is onsite at LVPG-L Urology, 1250 S Cedar Crest Blvd, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. on the day shift.

Requirements

High school diploma or GED.
One year of customer service experience.
Ability to adapt to changing priorities.
Ability to maintain accuracy and compliance in detail-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills.
Proven proficiency with technology and EMR workflows by the end of orientation.
Ability to accurately handle cash and other patient payment methods.
Ability to lift and carry 25 pounds.
Frequent sitting and standing, and frequent keyboard use.

Responsibilities

Perform detail-oriented administrative tasks in line with organizational policies and standard work, anticipating the needs of team members and patients.
Gather information for accurate patient registration and check-in.
Obtain and verify insurance authorizations and precertifications; process medical record release requests; and schedule and confirm patient appointments.
Maintain patient schedule flow to support a positive patient experience and a collaborative team environment.
Participate in training, staffing, and practice functionality, providing feedback.
Stay informed about insurance coverage and reimbursement changes.
Organize work to handle interruptions and shifting priorities efficiently.
Complete scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
Conduct patient outreach by telephone and EMR messaging.
Explain, educate, and support patients in using the LVHN patient portal and its features.