Patient Services Representative

INTEGRIS Health•Edmond, OK

About The Position

Join INTEGRIS Health Medical Group Edmond Breast Surgery in Edmond, Oklahoma, as a daytime, full-time Patient Services Representative. The role answers telephone calls, takes concise messages, scans and indexes information into medical records, handles medical-record requests, and performs basic scheduling. The position requires population-specific competencies and adherence to National Patient Safety Goals appropriate to the level of patient contact. The representative supports patient access and office operations by handling calls, payments, financial arrangements, check-in and check-out, appointments, insurance verification, referrals, demographic entry, and message routing. The role reports to the Office Manager/Supervisor.

Requirements

At least 6 months of customer service experience.

Nice To Haves

At least 1 year of clerical experience.
Experience with cashier procedures and/or basic accounting.
Experience with clinic check-in/check-out procedures.
Experience with basic health insurance, HMO, and PPO.
Experience with basic medical terminology.
General knowledge of CPT and ICD-9 coding.
At least 6 months of telephone customer service experience.

Responsibilities

Receive and/or dispatch incoming phone calls.
Collect payments for copays and deductibles.
Make financial arrangements for patients.
Perform check-in and check-out duties accurately and in a timely manner.
Schedule appointments and, in an emergency, inform a clinical employee or provider.
Verify insurance eligibility and benefits, record the information in the medical record, and complete referrals to specialty providers, home health, and other services.
Accurately enter patient demographics into the practice management system.
Take telephone messages, correctly spell names, and identify patients using two patient identifiers according to National Patient Safety Goals.
Take clear, concise messages from pharmacies, physicians, and hospital personnel and direct them to the appropriate clinical employee and/or provider.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Answer telephones, take concise messages, scan and index information into medical records, handle medical-record requests, and perform basic scheduling.