Patient Services Representative
About The Position
As a Patient Services Representative at OrthoAtlanta, you’ll greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures. You will collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed. You will also schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through. Additionally, you will input and update patient demographics, insurance information, and visit details into the EMR system. You will be responsible for opening and closing the front office, keeping the waiting area clean and organized, and working assigned EMR “buckets” to support clinic flow. This role is ideal for someone who thrives in a fast-paced, people-facing role, communicates clearly and compassionately, juggles multiple responsibilities with poise and attention to detail, loves organizing tasks and solving front-desk challenges, and can work independently while being a strong team player.
Requirements
- High School Diploma or equivalent
- 2+ years of experience in a medical office or clinical setting preferred
- Familiarity with medical terminology and EMR systems (Epic a plus)
- Strong customer service skills and a professional, patient-focused demeanor
- Excellent organizational, multitasking, and time-management abilities
- Strong verbal and written communication skills
- High attention to detail and discretion with patient information
Nice To Haves
- Thrive in a fast-paced, people-facing role
- Communicate clearly and compassionately with patients and staff
- Juggle multiple responsibilities with poise and attention to detail
- Love organizing tasks and solving front-desk challenges
- Work independently while being a strong team player
Responsibilities
- Greet patients warmly, check them in and out, and help with questions about appointments, insurance, or procedures
- Collect co-pays, prepayments, and outstanding balances accurately while explaining financial policies as needed
- Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through
- Input and update patient demographics, insurance information, and visit details into the EMR system
- Open and close the front office, keep the waiting area clean and organized, and work assigned EMR “buckets” to support clinic flow
Benefits
- Opportunity to grow within a dynamic healthcare setting
- Make a meaningful impact on patient experience every day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
