Patient Services Representative

OrthoArizona • Peoria, AZ

7d • Onsite

About The Position

OrthoArizona is hiring Medical Receptionists at all experience levels to support its healthcare providers and enhance patient experiences. The role supports the organization’s mission to provide exceptional, compassionate musculoskeletal care to the Greater Phoenix community. The position is full-time and located in Peoria (Thunderbird), Arizona, with starting pay of $17 per hour. OrthoArizona provides state-of-the-art facilities and resources, career development and advancement opportunities, a collaborative culture, and a profit-sharing bonus structure based on outcomes and satisfaction.

Requirements

• High school diploma or GED.
• Excellent customer/patient service.
• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Understand and perform training on practice management software.
• Continue expanding knowledge of practice management software as updates occur.
• Follow all Standard Operating Procedures.

Nice To Haves

• At least one year of medical office experience.
• At least one year using an EMR; ModMed experience preferred.
• Strong technical aptitude and attention to detail.
• Bilingual ability.
• Basic phone-handling skills or Contact Center experience.
• Basic knowledge of insurance plans and the specialty referral process.

Responsibilities

• Answer phone calls promptly, courteously, and helpfully; screen and route calls as needed, create phone notes in the patient electronic medical record, and/or provide information to patients.
• Assist in indexing patient documents to the correct patient chart.
• Assist in routing electronic faxes to the correct location fax folder and/or uploading them to the correct patient chart.
• Assist with other duties as needed during downtime.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage; basic life, disability, and pet insurance; paid time off and holidays; 401(k); wellness reimbursements, and more.
• State-of-the-art facilities, resources, technologies, and equipment.
• Career development and ongoing opportunities for advancement, including specialization and leadership roles.
• Collaborative and supportive culture.
• Profit-sharing bonus structure that includes outcomes and satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED