Patient Services Representative

Bridgeview Eye Partners • Owasso, OK

6d • Onsite

About The Position

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the Central Billing department. The role supports patients from arrival through checkout and helps ensure the financial and administrative operations of the practice run smoothly. Prior office experience is beneficial but not required; comprehensive training is provided.

The position is located at Pediatric and Family Eyecare in Owasso, Oklahoma. The work takes place in a professional medical office environment. The role involves greeting patients, coordinating appointments and communications, managing patient charts and insurance information, processing payments and claims, monitoring patient flow, and completing end-of-day office tasks.

The company offers a starting wage based on previous experience, 6.5 paid holidays per year, approximately eight days of PTO within the first year, health, dental, vision, and 401(k) benefits, and opportunities for growth and wage increases through a company-paid certification program.

Requirements

• Positive attitude and commitment to a patient-focused experience.
• Attention to detail.
• Ability to perform the physical activities of standing, walking, stooping, grasping, typing, and manual dexterity.
• Visual and verbal acuity sufficient to determine the accuracy, neatness, and thoroughness of assigned work.
• Ability to regularly lift up to 15 pounds from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Nice To Haves

• Prior office experience is beneficial but not required.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, and assist with patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies, and available services.
• Prepare patient charts before appointments and complete them upon patient arrival.
• Verify insurance and obtain pre-authorizations.
• Check patients in and out and facilitate communication between patients, doctors, clinical staff, administrative staff, insurance companies, and the Central Billing department.
• Process checkout by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering data into the EHR.
• Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from reports, and submitting essential reports.
• Monitor patient flow throughout the office and communicate delays appropriately.
• Provide a safe and clean office environment.
• Perform other duties and assume responsibilities as determined by the office manager and doctor(s).

Benefits

• 6.5 paid holidays per year.
• Approximately 8 days of PTO within the first year.
• Health, dental, and vision benefits.
• 401(k).
• Company-paid certification program offering opportunities for growth and wage increases.
• Starting wage based on previous experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed